Get help with It's Dinnertime!
Email anthonyharmond@smarthomelifellc.com and a person answers, the same person who builds the app. Include your iOS version and what you were doing when things went wrong, and screenshots help.
Quick answers
Prices are not showing
Prices are part of Pro and come from your chosen store. Check Settings > Your Store, and that your subscription is active. When a store or our price service is busy, the list still works, and prices come back once it is free again.
My grocery list is missing
The list lives in Apple's Reminders. Check that Reminders access is on in Settings, and that your chosen list still exists.
Sync is not working
Your saved recipes sync through your own iCloud. Check that you are signed into the same Apple Account on both devices, and that iCloud is on for Dinnertime in Settings, your name, iCloud.
Oven alerts are not arriving
Check that notifications are on for Dinnertime in iOS Settings, that your oven still shows as connected in the app's Settings, Connections, and that the alert's own switch is on. Alerts go to the phone that connected the oven; another phone connects its own. Connecting an oven needs Pro. If you have not opened Dinnertime for a month, open it once, and sign in to SmartThings again if it asks: the connection lapses after 30 days without the app, and opening it renews it.
How do I delete my data?
Everything the app keeps is on your device and in your own iCloud, and the privacy policy has the two-step answer. If you connected an oven for alerts, tap Disconnect in the app's Settings, Connections, with or without Pro, and our service deletes what it kept for it.